Get that Job in Retail

Customer Service courses at Portslade Adult Learning

Working with Job Centre Plus we will be putting on a series of courses designed to help you get back into the workplace giving you some insight into a variety of industries as well as a qualification at the end of the course.

The courses will last for one week and each day will be from 10.00 - 14.00

START DATE AND TIME:
Mon, 12th November 2018
1000 - 1430
DURATION:
5 days
Code:
FE085
Full fee:
£149
Concessionary fee:*
£10

TUTOR:

Sarah Amram

Address

TBC

Working with Job Centre Plus we will be putting on a series of courses designed to help you get back into the workplace giving you some insight into a variety of industries as well as a qualification at the end of the course.

The courses will last for one week and each day will be from 10.00 – 14.00

COURSE CONTENT

This course is designed to be a fun and informative introduction to developing customer service skills.

COURSE AIMS/OBJECTIVES

  • Understand the selling process
  • Understand how to find out what the customer wants
  • Understand how product information can be used to promote sales
  • Understanding the retail selling process

TEACHING AND LEARNING METHODS

Audio visual, tutor input; group practical work; group discussion.


COURSE LEVEL/ENTRY REQUIREMENTS

  • Interest in developing customer service skills.
  • No prior experience or qualifications required, however, learners will be required to build a portfolio with written work.


HOW PROGRESS IS CHECKED DURING COURSE

  • A portfolio of evidence will be produced.
  • 85% attendance required.


EXTRA STUDY OR PRACTICE REQUIRED AT HOME

A small amount of additional work may be required between sessions.


MATERIALS YOU WILL NEED TO BRING TO THE COURSE

Pen and paper.


WHAT CAN I DO NEXT?

Next steps could include: Get That Job – Customer Service, Hospitality.

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