Get that Job in Customer Service

Customer Service courses at Portslade Adult Learning

Working with Job Centre Plus we will be putting on a series of courses designed to help you get back into the workplace giving you some insight into a variety of industries as well as a qualification at the end of the course.

The courses will last for one week and each day will be from 10.00 - 14.30

START DATE AND TIME:
Mon, 28th January 2019
1000 - 1430
DURATION:
5 days
Code:
FE053
Full fee:
£149
Concessionary fee:*
£10

TUTOR:

Sarah Amram

Address

TBC

Working with Job Centre Plus we will be putting on a series of courses designed to help you get back into the workplace giving you some insight into a variety of industries as well as a qualification at the end of the course.

The courses will last for one week and each day will be from 10.00 – 14.30

COURSE CONTENT

This course is designed to be a fun and informative introduction to developing customer service skills.

COURSE AIMS/OBJECTIVES

  • Understand the benefits to the organisation of good customer service.
  • Understand the possible consequences of poor customer service.
  • Understand the value of first impressions.
  • Understand positive verbal and non-verbal interaction with customer.
  • Understand that respect for the individual is at the heart of good customer service.
  • Understand positive verbal and non-verbal interaction with customers.
  • Develop problem solving skills/time management skills.

TEACHING AND LEARNING METHODS

Audio visual, tutor input; group practical work; group discussion.


COURSE LEVEL/ENTRY REQUIREMENTS

  • Interest in developing customer service skills.
  • No prior experience or qualifications required, however, learners will be required to build a portfolio with written work.


HOW PROGRESS IS CHECKED DURING COURSE

  • A portfolio of evidence will be produced.
  • 85% attendance required.


EXTRA STUDY OR PRACTICE REQUIRED AT HOME

A small amount of additional work may be required between sessions.


MATERIALS YOU WILL NEED TO BRING TO THE COURSE

Pen and paper.


WHAT CAN I DO NEXT?

Next steps could include: English language, Maths,

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