Get that Job in Customer Service

Customer Service courses at Portslade Adult Learning

Working with Job Centre Plus we will be putting on a series of courses designed to help you get back into the workplace giving you some insight into a variety of industries as well as a qualification at the end of the course.

The courses will last for one week and each day will be from 10.00 - 14.00

START DATE AND TIME:
Mon, 1st July 2019
1000 - 1430
DURATION:
5 days
Code:
FE049
Full fee:
£149
Concessionary fee:*
£10

TUTOR:

Sarah Amram

Address

TBC

Working with Job Centre Plus we will be putting on a series of courses designed to help you get back into the workplace giving you some insight into a variety of industries as well as a qualification at the end of the course.

The courses will last for one week and each day will be from 10.00 – 14.00

COURSE AIMS/OBJECTIVES

  • Understand the benefits to the organisation of good customer service.
  • Understand the possible consequences of poor customer service.
  • Understand the value of first impressions.
  • Understand positive verbal and non-verbal interaction with customer.
  • Understand that respect for the individual is at the heart of good customer service.
  • Understand positive verbal and non-verbal interaction with customers.
  • Develop problem solving skills/time management skills.
  • COURSE CONTENT

    This course is designed to be a fun and informative introduction to developing customer service skills.


    TEACHING AND LEARNING METHODS

    Tutor input; group practical work; group discussion; individual reflection.


    COURSE LEVEL/ENTRY REQUIREMENTS

    • Interest in developing customer service skills.
    • No prior experience or qualifications required, however, learners will be required to build a portfolio with written work.


    HOW PROGRESS IS CHECKED DURING COURSE

    • A portfolio of evidence will be produced.
    • 85% attendance required.


    EXTRA STUDY OR PRACTICE REQUIRED AT HOME

    A small amount of additional work may be required between sessions.


    MATERIALS YOU WILL NEED TO BRING TO THE COURSE

    Pen and paper.


    WHAT CAN I DO NEXT?

    Next steps could include: Get That Job – Retail, Hospitality

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    Leave a Reply

    Your email address will not be published. Required fields are marked *

    Customer Service courses at Portslade Adult Learning

    Working with Job Centre Plus we will be putting on a series of courses designed to help you get back into the workplace giving you some insight into a variety of industries as well as a qualification at the end of the course.

    The courses will last for one week and each day will be from 10.00 - 14.00

    START DATE AND TIME:
    Mon, 4th March 2019
    1000 - 1430
    DURATION:
    5 days
    Code:
    FE054
    Full fee:
    £149
    Concessionary fee:*
    £10

    TUTOR:

    Sarah Amram

    Address

    TBC

    Working with Job Centre Plus we will be putting on a series of courses designed to help you get back into the workplace giving you some insight into a variety of industries as well as a qualification at the end of the course.

    The courses will last for one week and each day will be from 10.00 – 14.00

    COURSE AIMS/OBJECTIVES

  • Understand the benefits to the organisation of good customer service.
  • Understand the possible consequences of poor customer service.
  • Understand the value of first impressions.
  • Understand positive verbal and non-verbal interaction with customer.
  • Understand that respect for the individual is at the heart of good customer service.
  • Understand positive verbal and non-verbal interaction with customers.
  • Develop problem solving skills/time management skills.
  • COURSE CONTENT

    This course is designed to be a fun and informative introduction to developing customer service skills.


    TEACHING AND LEARNING METHODS

    Tutor input; group practical work; group discussion; individual reflection.


    COURSE LEVEL/ENTRY REQUIREMENTS

    • Interest in developing customer service skills.
    • No prior experience or qualifications required, however, learners will be required to build a portfolio with written work.


    HOW PROGRESS IS CHECKED DURING COURSE

    • A portfolio of evidence will be produced.
    • 85% attendance required.


    EXTRA STUDY OR PRACTICE REQUIRED AT HOME

    A small amount of additional work may be required between sessions.


    MATERIALS YOU WILL NEED TO BRING TO THE COURSE

    Pen and paper.


    WHAT CAN I DO NEXT?

    Next steps could include: Get That Job – Retail, Hospitality

    Share this page!

    Leave a Reply

    Your email address will not be published. Required fields are marked *

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