Developing Customer Service Skills Level 1 NCFE

This course is designed to be a fun and informative introduction to Customer Service. It will provide you with valuable skills that can be applied within any organisation. 

START DATE AND TIME:
Mon, 25th September 2017
1900 - 2100
DURATION:
10 Weeks
Code:
FE021
Full fee:
£149
Concessionary fee:*
£10

TUTOR:

Sarah Amram

Address

PACA Adult learning, Chalky Road
View map

This course is designed to be a fun and informative introduction to Customer Service. It will provide you with valuable skills that can be applied within any organisation.

COURSE AIMS/OBJECTIVES

  • Understand the benefits to the organisation of good customer service
  • Understand the possible consequences of poor customer service
  • Understand the value of first impressions
  • Understand positive verbal and non-verbal interaction with customers
  • Understand that respect for the individual is at the heart of good customer service
  • Understand his/her role in dealing with complaints from customers

  • COURSE CONTENT

    The course is designed to be a fun and an informative introduction to Customer Services and will provide you with valuable skills that can be applied within any organisation.


    TEACHING AND LEARNING METHODS

    Learning will take place in a relaxed environment and will consist of audio-visual material, group tasks, discussions and practical exercises.


    COURSE LEVEL/ENTRY REQUIREMENTS

    • No previous experience or knowledge required.
    • Learners will be required to build a portfolio of evidence and will be expected to complete written tasks.


    HOW PROGRESS IS CHECKED DURING COURSE

    • A portfolio of evidence will be produced.
    • Regular writen and verbal feedback.
    • 85% attendance required


    EXTRA STUDY OR PRACTICE REQUIRED AT HOME

    A small amount of additional work will be required between sessions.


    MATERIALS YOU WILL NEED TO BRING TO THE COURSE

    Pen, notebook and folder.


    WHAT CAN I DO NEXT?

    Other vocational courses in working with people eg. Counselling Level 1, Counselling Level 2, Mentoring Level 1, Adult Social Care Level 1 and Mental Health Awareness Level 2

    Share this page!

    Leave a Reply

    Your email address will not be published. Required fields are marked *

    TOP
    The majority of our courses are funded by the Skills Funding Agency, and this in turn may be used for match funding with the ESF (European Social Fund). Therefore your course may be funded by the ESF as well as the Skills Funding Agency.